Extended Stay America - Denver - Airport

Business response:

Dear Tesa, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management 

Business response:

Dear Francine, Thank you for choosing our hotel and leaving your valuable feedback. We are so happy you enjoyed most of your stay, and we appreciate your kind remarks about our seamless hospitality. However, we always aim to exceed our guest's expectations with every aspect of our hotel; therefore, we are sorry for the disturbance caused by some inconsiderate guests and the noise concerns from the freeway. Thank you for bringing this to our attention so we can address it appropriately and prevent future occurrences. It was a... read more

Business response:

Dear luvani, Thank you for your excellent feedback about your recent stay at Extended Stay America. We're thrilled to hear that you had a great experience and found our staff to be friendly.Delivering exceptional service and creating a welcoming environment is vital to us, and we're delighted that we succeeded in making your stay enjoyable. We appreciate your positive review and hope to welcome you back on your next visit.Sincerely,Hotel Management 

Business response:

Dear Cathy, Thank you for being a valued guest and posting your comments at Extended Stay America. We are happy you enjoyed your time with us, except for your disappointment with the breakfast. Our guests enjoy our complimentary breakfast, and we often get good comments about it. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. So, we regret this was not your experience. We will address your concern so we can consider having more items in place or available in the future. W... read more

Business response:

Dear DAVID, Thank you for taking the time to share your feedback with us at Extended Stay America. While we appreciate your input, we also understand that there may have been aspects of your stay that did not meet your expectations. We value all feedback, whether positive or constructive, as it helps us to continually improve our services. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Wolf Reiner, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our location, property, and services met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management