Extended Stay America - Denver - Aurora North

Business response:

Kimberly, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate Christian went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with him. We value your observations and look forward to your next stay at Extended Stay America. Thank you once again. Sincerely, Hotel Management 

Business response:

We are glad that you enjoyed your stay with us. We are glad that you took the time to post your review. We would love for you to also let our corporate office know how are staff is doing. You may receive an email with a survey from our corporate office. We would love if you would take a few more minutes to respond to the survey. Thank you again 

Business response:

We are sorry to learn about your disappointment with our breakfast and apologize for the cleanliness issues you encountered during your stay. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We will also make a note of your feedback about our breakfast as we plan any changes to it. Thank you for being our guest, and we hope that you will give us another chance to show you our hospitality the next time that you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our tasty breakfast, friendly staff, and spacious suites. However, we regret you did not experience some of our associates at their best. We look forward to welcoming you and your kids back soon! Sincerely, Hotel Management 

Business response:

We are glad that you enjoyed your stay with us. We are glad that you took the time to post your review. We would love for you to also let our corporate office know how are staff is doing. You may receive an email with a survey from our corporate office. We would love if you would take a few more minutes to respond to the survey. Thank you again 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We are glad that you enjoyed your stay with us. We are glad that you took the time to post your review. We would love for you to also let our corporate office know how are staff is doing. You may receive an email with a survey from our corporate office. We would love if you would take a few more minutes to respond to the survey. Thank you again 

Business response:

We hope that you come and visit us again so you can see the improvement.