Extended Stay America - Denver - Aurora North

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We are glad that you enjoyed your stay with us. We are glad that you took the time to post your review. We would love for you to also let our corporate office know how are staff is doing. You may receive an email with a survey from our corporate office. We would love if you would take a few more minutes to respond to the survey. Thank you again 

Business response:

Adrienne, thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our well-maintained property. We are also glad you loved your comfortable room and our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the difficulties you faced in your room and for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying ... read more

Business response:

Thank you for your review. We are sorry for the issues and the uncommon smell you experienced in your room. We will follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. Thank you again for being our guest, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Perla, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is nice to know you found our property well-maintained and you were pleased with the exceptional service from our staff, especially provided by Karina. We work hard to provide high levels of service, so we will share your compliments with her. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review of your stay at Extended Stay America. It was a pleasure to read how much you enjoyed your stay with us and that we made your stay enjoyable with our service and amenities. We are grateful for your kind comments, and we do hope to have you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're sorry for the smoke smell you experienced while you were here. We're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our maintenance team to fix the problem with the refrigerator. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Ple... read more