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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the desk staff very much. They were friendly, helpful, and knowledgeable even though there weren't many of them for such a large place. I think the housekeeping staff is probably good but overwhelmed. I think there are just not enough of them. The carpet in my room needed serious cleaning and I think someone got drunk and kept urinating in the elevator so there needed to be someone to clean the corner walls of the elevator as well as the floor on the weekend. Also, the outside doors were not secure - at least one was... read more
Business response:
Bonnie, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I liked the location and their “to go breakfast”. However, the room was not cleaned thoroughly and they did not have trash cans. I had to take two of them from the hallway that were just left there. The fire alarm went off around 1am and was not stopped for about 30 minutes. The hotel did not take the time to advise their customers what happened and apologize for the disturbance and scare.
Business response:
Thank you for your stay with us and for taking the time to post your review.Although you liked our location and grab-and-go breakfast, we sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Okay Amazing except one employee who worked nights waa very rude and disrespectful
Business response:
Thank you for choosing Extended Stay America. We're glad to know overall you enjoyed your time with us, but we're sorry for the discourteous behavior of one of our associates. Please be assured that we have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,863 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.