Extended Stay America - Denver - Aurora North

Business response:

We are glad that you enjoyed your stay with us. We are glad that you took the time to post your review. We would love for you to also let our corporate office know how are staff is doing. You may receive an email with a survey from our corporate office. We would love if you would take a few more minutes to respond to the survey. Thank you again 

Business response:

We are sorry to learn about your disappointment with our breakfast and apologize for the cleanliness issues you encountered during your stay. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We will also make a note of your feedback about our breakfast as we plan any changes to it. Thank you for being our guest, and we hope that you will give us another chance to show you our hospitality the next time that you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our tasty breakfast, friendly staff, and spacious suites. However, we regret you did not experience some of our associates at their best. We look forward to welcoming you and your kids back soon! Sincerely, Hotel Management 

Business response:

We are glad that you enjoyed your stay with us. We are glad that you took the time to post your review. We would love for you to also let our corporate office know how are staff is doing. You may receive an email with a survey from our corporate office. We would love if you would take a few more minutes to respond to the survey. Thank you again 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We are glad that you enjoyed your stay with us. We are glad that you took the time to post your review. We would love for you to also let our corporate office know how are staff is doing. You may receive an email with a survey from our corporate office. We would love if you would take a few more minutes to respond to the survey. Thank you again 

Business response:

We hope that you come and visit us again so you can see the improvement. 

Business response:

Thank you for your review and for choosing to stay at our hotel. We are sorry you were disappointed with our breakfast offerings and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. We also apologize for the difficulties you faced while you were here. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management