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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice but the lobby was a little dirty. The room was nice but had weird stains on the furniture. I still would recommend this place.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked your room and the service provided by our staff. We value your observation regarding the furniture and lobby and will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Thank you for recommending us to future guests. We look forward to hosting you and your family again soon. Sincerely, Hotel Management
Amazing area amazing staff great food near by this spot is the best
Business response:
It is a pleasure to read your fantastic review about Extended Stay America! We are thrilled that you enjoyed the great service delivered by our associates as well as our excellent location. On behalf of everyone here, we invite you to stay with us again the next time you visit this area. Sincerely, Hotel Management
Awesomeness, woulld definetily reccomend property and employees
Business response:
Thank you for being our guest at Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Living area very spacious and comfortable. The Continental Breakfast was nice. Very convenient highways and restaurants were easy to get to. The cleanliness was a a little questionable. The elevator was not sweep, the counter top areas were not cleaned very well in the room and the remote to the T.V. was very dirty (gross), wiped it off before I used it.
Business response:
Thank you for posting a review of your stay at Extended Stay America. We're glad to know you were pleased with our grab-and-go breakfast offerings and that our location close to the highways and several restaurants was ideal for you. However, we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your observations with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future ... read more
Some staff extremely rude
Business response:
Stephanie, thank you for being our guest. We apologize for the impudent attitude of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This hotel needs work. Not a bad place to stay if everything else is booked but I would not make it my first choice. Rooms are only cleaned once every 7 days and the first room they set me up with was not cleaned at all. The pool looked like it has been sitting halfway through repairs for a while, and the lady at the front desk for the first night was very quiet and it took a while to get checked in.
Business response:
Kyle, thank you for taking the time to review our hotel. We are sorry for the inconvenience caused at the time of check-in and regret the disappointment you had with our housekeeping policy. Your feedback regarding the uncleanliness in your room has been shared with the appropriate team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,860 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.