Extended Stay America - Denver - Aurora North

Business response:

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Heber, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect feedback. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you atExtended Stay America, and we hope to see you again soon. ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thank you for taking thetime to review your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our staff and that our location was ideal for you.It was a pleasure to have you as our guest, and we hope to see you again soon. ​​​​​​​Sincerely, Hotel Management 

Business response:

Mike, thank you for being our guest. We are happy that overall you were pleased with your stay/visit. However, we are sorry for not living up to your expectations. We hope to have the chance to better serve you. ​​​​​​​ Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. The security of our guests and their property is of utmost importance, and it is extremely concerning for us to read your comments about theft. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. If we may be of any further assistance to you please don't hesitate to get in touch with our general manager directly. Hotel Management 

Business response:

Thank you for the glowing review of the Extended Stay America. We are delighted to know you loved our courteous associates and that you were impressed with our clean and comfortable accommodations. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management