Extended Stay America - Denver - Aurora North

Business response:

Thank you for your review of Extended Stay America. We are glad you had a pleasant time here. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that our location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is a pleasure knowing you were pleased with our convenient location and that you received wonderful service from our staff. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Abraham, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Maryon, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Mark, thank you for evaluating your visit to our hotel. Although you liked our offerings, we are sorry we are sorry to know you were unhappy with our room price. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Michelle, thank you for choosing Extended Stay America. We are happy you enjoyed your stay with us and that Makesie made for a memorable experience. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Molly, thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we apologize for the cleanliness issue and the poor service you received from our staff. Your feedback is discussed with the concerned team to step up their game and work more diligently going forward. We hope you give us a chance to serve you better on your next stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your visit and for sharing your comments. We are glad to read that you liked our courteous associates and the great value we offer for the price. However, we are sorry for the cleanliness issues you had and the inconvenience it caused. Please know your feedback has been shared with the entire team to ensure a review of our processes. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management