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Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.
- Hotels
- Destin, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4615 Opa Locka Lane, Destin, FL, 32541, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 2 older ladies that work there were very friendly and ready to help but the younger people weren't quite as helpful. The room definitely could have been cleaner as well as the carpets and trash can area by the elevator. Location was pretty good though.
So so We had a good time on our stay. The only issues was the pool was out of order the whole time we was there. Also there was someone smoking pot in the hotel and had the floor we was on smelling for at least 30 minutes.
Business response:
Dear Billy, Thank you for selecting Extended Stay America and taking the time to write a review. We are sorry for the inconvenience and the difficulties caused due to our pool being temporarily closed and other guests smoking. We will share this with the team to ensure our guests receive the best experience they deserve. Apart from this instance, we hope the rest of your stay was pleasant. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
Because the front desk person was great and was really helpful.
Clean & Convenient I've stayed here once before and check in was good, this time the person who checked us in clearly wasn't in the mood to be at work. Other than that it was overall good!
Business response:
Dear Cathy, Thank you for sharing your experience at Extended Stay America. We apologize for any inconvenience during check-in and will address your concerns with our team. We appreciate your loyalty and look forward to welcoming you back for an enjoyable stay.Sincerely,Hotel Management
I liked the fat that the property was pet friendly and affordable!! However, the lobby smelled like garbage, the pool was very dirty, air conditioning on floor 2 not working and extended wait at customer services desk because no staff was attending the service desk?
Business response:
Dear Benji, Thank you for choosing our brand. It is good to know you were pleased with our pet-friendly facility and found our price affordable. However, please accept our apologies for your disappointment and allow us to rectify and improve. You are our valued guest, and we will do whatever possible to regain your trust. Our housekeeping team is working to review the room and check the missed areas. Also, we will check with the front desk about the lapse in service so that this is improved. We hope this unfortunate situatio... read more
TyeshaT The stay was ok for the buck also it was convenient to everything we had planned however the beds could’ve been more comfortable and the ac unit could’ve been more useful overall a satisfactory result.
Business response:
Dear Tyesha, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. We noted your feedback regarding the bed and air conditioning and will share them appropriately. Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Since... read more
The only good thing i can say, is location and price. Customer service bad, the person who checked us in was half asleep and billed me twice. The person checking me out whom i reported the issue to was rude. The place is old and worn-out but was reasonably comfortable and kind of clean. You get what you pay for. We only stayed 1 night on our way home from vacation so it was endurable for this purpose but not for a whole vacation stay.
Business response:
Dear Guest, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We ... read more
Frequently asked questions about Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.
How is Extended Stay America - Destin - US 98 - Emerald Coast Pkwy. rated?
Extended Stay America - Destin - US 98 - Emerald Coast Pkwy. has a 4.2 star rating with 1,279 reviews.
When is Extended Stay America - Destin - US 98 - Emerald Coast Pkwy. open?
Extended Stay America - Destin - US 98 - Emerald Coast Pkwy. is open now. It will close tomorrow at 12:00 a.m.