Extended Stay America - Detroit - Canton

Business response:

Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit, but we regret the cleanliness issue you encountered. We have shared your comments with the housekeeping team to be more diligent in their efforts going forward. We appreciate your business and look forward to seeing you again soon for a perfect stay. Sincerely, Hotel Management 

Business response:

Spencer, thank you for your review of Extended Stay America. We are pleased to know you were happy with your overall stay with us. We have discussed your feedback about the toilet with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We hope to have the pleasure of hosting all your future visits to our area. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect feedback. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individual. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management