This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid if you can. Bathroom was not clean, ants, floors were dirty, dusty. You can never get clean towels or room service. Housekeeping always said clean towels were not available, to come back. I had my own cleaning supplies, cleaned & dusted room myself. Borrowed a broom & vacuum cleaner from front desk. Someone came and sprayed room, fix toilet handle, unclogged sink & toilet. Front desk personnel had attitudes, especially when you had your concerns!!
Business response:
Dear Guest, Thank you for taking the time to share your experience. While it’s encouraging to know your concerns were ultimately addressed, it’s clear the stay did not meet expectations. Maintaining a clean and welcoming environment is essential, and we regret the challenges you encountered. Your feedback is valuable and will be used to reinforce our commitment to better service. We hope you'll consider giving us another opportunity to offer a more seamless and comfortable experience.Sincerely,Hotel Management
Business response:
Thank you for your rating!
Dated and dirty. Size of rooms are nice. No dishware or silverware in kitchenette.
Business response:
Dear Guest,Thank you for sharing your feedback. We regret that your experience did not meet expectations, particularly regarding cleanliness and the condition of the property. While we are glad you appreciated the room size, we understand the inconvenience caused by the lack of kitchen essentials. Your comments have been shared with our team to help guide improvements. We appreciate your input.Sincerely,Hotel Management
Business response:
Thank you for your rating!
I liked everything great staff and managers clean rooms nice guests
Business response:
Thank you for your rating!
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 4.3 star rating with 1,071 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.