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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room has a lot of wear and tear. Carpet was rather dingy and dirty. Plumbing of the first room had a running leak.
Business response:
Dear Guest, We appreciate you sharing these thoughtful notes, and we understand how the condition of your space and the plumbing concern affected your visit. The condition you described does not reflect the standards we aim to maintain, and your comments will be addressed immediately with our housekeeping and maintenance teams. We want every stay to feel calm and dependable, and we would value another chance to welcome you back for an experience that reflects that care. Sincerely, Hotel Management
The check in and check out were smooth and the ladies at the desk both times were nice, but the room was okay until the bugs popped up on the counter, the bed was almost to the ground and carpet seemed nasty. The restroom wasn’t bad and the fridge was clean. There are people living there so there are a variety of smells in the hallway but that didn’t really affect my room.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you had a smooth arrival and departure, yet we are concerned about the issues you encountered in your accommodation. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay ... read more
clean room, wonderful staff!
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your feedback. We appreciate your kind words about our immaculate rooms and outstanding customer service. Delivering a comfortable and welcoming experience is our top priority, and your feedback encourages us to maintain these high standards. We eagerly await the opportunity to host you again for another exceptional stay. Sincerely, Hotel Management
Nothing stood out but it accommodated what I needed to do. The room could stand a deep clean, particularly the carpet.
It’s was decent
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your thoughts. We always strive to provide a comfortable and enjoyable stay, and we are glad your experience was decent. We appreciate your feedback and invite you to stay with us again for an even better visit. Sincerely, Hotel Management
Worn out old hotel.
Woodward dream cruise We have stayed here durning Woodward Dream Cruise fir the last 5 years. It seems to get better yearly. The staff was great, halls clean and whole hotel smelled fresh. You you next year
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,732 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.