Extended Stay America - Detroit - Madison Heights

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Business response:

Dear Will, We are delighted to hear that you had a great visit! It is especially nice to know Jason made a lasting impression. Creating a relaxing, welcoming environment is what we aim for at Extended Stay America, and it’s great to know we delivered. We truly appreciate your feedback and look forward to having you stay with us again soon! Sincerely, Hotel Management 

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thank you for your feedback. 

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Dear Olivia, Thank you for sharing your thoughts following your recent visit. We are pleased to know your stay met your short-term needs and that the arrival and departure processes were smooth. We do, however, regret any inconvenience caused by the room condition and sincerely apologize for the oversight. Your feedback is valuable, and we will use it to make meaningful improvements. We hope to have the opportunity to welcome you again and provide a more refined experience. Sincerely, Hotel Management 

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Thank you for your rating. 

Business response:

Thank you for your rating. 

Business response:

Dear Jerry, Thank you for your feedback and for highlighting aspects of your stay that made a positive impression. We're glad the arrival process met your expectations and that you found value in your accommodations. We do regret, however, that the room environment was not as fresh as it should have been. Your comments have been shared with our team to ensure improvements are made. We hope to welcome you back for a more comfortable visit. Sincerely, Hotel Management