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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs to be more parking, both times I’ve visited the parking situation is not ideal . Front desk was helpful & friendly and the room was clean.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Dissatisfied Smelly pillows ,only one elevator, so it's a super long walk to your room, room was antiquated,but overall nice to have a refrigerator and microwave. No real breakfast at all, no in room coffee. No coffee in lobby,very few amenities and TV service was spotty.
Business response:
Carmen, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Overall, the property was good for what it was. I had hoped for a real breakfast daily, not granola bars to go. The room was clean. The only interaction with the staff was at check-in and that was alright. The sheets were rough... Not a bad place for a long stay.
Business response:
Thank you for being our guest. Although you liked your well-kept suite as well as our courteous associates, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Excellent tres tres bien
Business response:
Pascale, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your review. We look forward to your return visit. Sincerely, Hotel Management
I didn't like that the property changed some it's policies.
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. However, we regret your disappointment. We appreciate your business and hope to see you soon. Sincerely, Hotel Management
Business response:
Whitney, thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The staff has been excellent both times ive stayed in april!
Business response:
Thank you for the 5-star review. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.