Extended Stay America - Detroit - Madison Heights

Business response:

Dear Joel, we are so pleased you found your hotel experience overall to be an excellent value, but so sorry smoking from other guests detracted from your enjoyable stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for being our guest and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We apologize for the noise you experienced you had from the other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our to stay at Extended Stay America. We're glad to know you liked our pet-friendly associates and that you had a pleasant time while you were. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked our ideal location. We wish we had the opportunity to address the noise problem you experienced while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. Although overall you had a pleasant stay, we are sorry for the front desk service issue you encountered. We assure you that this is not acceptable, and we will definitely redouble our training efforts so no future guests encounter the same difficulty. We hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management 

Business response:

Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that you loved our ideal location and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed our well-kept property. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Kristen, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Sherry, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management