This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is very clean, close to the mall and restaurants. Staff very friendly and helpful. Stayed here for two weeks and didn’t have any issues.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved our well-kept property and found our location ideal. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Great room The stay was great except there was no forks or spoons and knifes
Business response:
Antoine,thank you for sharing your experience with fellow travelers. We are so glad you had a comfortable stay and were pleased with your room. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you choose the Extended Stay America the next time your travels bring you back this way. Sincerely, Hotel Management
My 1st time in an extended stay hotel. We liked the full-sized refrigerator, air conditioning worked very well on the hot, humid days & location within 5 miles of our destination. We had a pet friendly room to accomodate our dog. Nice area for dog walking, small pet area. Our room could have been a little cleaner, but we were very comfortable.
Business response:
Lori, thank you for taking the time to review your stay. We are also delighted that you appreciated the pet-friendly features of our hotel and that you loved your well-equipped room. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
so-so We had a kitchen which was good but the fridge had stuff in it and had not been cleaned out. The room otherwise was good except the sheet had a stain on it. When we first got there we were panicked for a minute because we could not open the door into the lobby, but then we saw a phone to reach someone.
Business response:
Robert, thank you for taking the time to review your stay. We’re glad to know overall you had a pleasant experience with us, but we’re sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Someone dirty socks were under the bed house keeping forgot to check there
Business response:
Rose, thank you for being our guest at Extended Stay America. We’re glad to know you enjoyed your time with us, but we’re sorry for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Great stay I was in town on business, and really enjoyed my stay. I was close to the office, lots of places to eat nearby, and very close to the freeway for easy access to Detroit. The staff was professional/friendly. I’ll be back.
Business response:
Erik, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in our area. Sincerely, Hotel Management
Floor in bathroom was sticky indicating it was not clean. The bed was firm but not as comfortable as I would like it to be. Staff was professional in greeting and answering any questions . Coffee was empty in both pots down in the lobby and should have been checked on before they were out. Overall it was clean and in the end you get what you pay for.
Business response:
Bob, thank you for being our guest. We are happy to know you had a pleasant stay and that you liked our staff. However, we apologize for the cleanliness issues you had while you were here, and we have asked our Housekeeping team to ensure we are consistent with our service delivery. Also, we are sorry that coffee at the time of our grab-and-go breakfast was not well stocked. Your comments have been shared with the concerned teams so we can prevent these issues from happening in the future. We hope you will consider a return ... read more
Great location. Easy access. Wish the breakfast was more than “grab and go”....but it was acceptable for what we needed.
Business response:
Lindsay, thank you for reviewing the Extended Stay America. We are happy to know you had a comfortable stay and that you liked our location. However, we are sorry our grab-and-go breakfast was not up to your expectations. Your comments will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will give us another chance to impress you on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 4.3 star rating with 1,017 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.