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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location and unbelievable price! The location was perfect for this trip here for the Final Four basketball tournament. This location is very easy to get on and off of the highway and only about 15-20 minutes to downtown attractions. There is a nice local restaurant bar approx. 1 mile from the hotel names Wheat & Rye...you cannot get a larger sandwich for the price anywhere in the USA. My one major issue that I had with this hotel is that they charged my debit card the price of the room! I had already paid Orbitz for th... read more
We had too switch to 5 different rooms they all were nasty we checked in kinda late so we couldn't change hotels the it smells terrible though out the hotel had too purchase cleaning products
Business response:
Dear Guest, We are very sorry to hear about the difficulties you faced during your stay and understand how frustrating it must have been to move between multiple rooms that did not meet expectations. We recognize how disappointing it can be when cleanliness and overall comfort fall short, and we sincerely apologize for the inconvenience this caused. Your feedback has been shared with our management team to review and address these concerns, helping us improve room readiness and property standards. We appreciate you bringing ... read more
This visit was awful. I had my flight cancelled late at night and booked this hotel under the notion (because it was listed on their website) that they had a 24/7 shuttle to and from the airport. Well, they don’t, which I realized after waiting outside for over half an hour and trying to call the property 15 different times just to have nobody answer. So, had to pay for an Uber to drive me just to find out the power was out in the building (which would have been nice to know before I booked it because I would have gone elsew... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. Travel disruptions can make any trip more challenging. Unforeseen circumstances can occasionally impact normal services and the overall environment of the property. We are grateful for your patience during your visit and for providing such detailed feedback about your experience. Guest perspectives are always valuable and help provide insight into how stays are perceived. Your comments are sincerely appreciated, and we thank you for bringing them forward. We... read more
no pool, offers a studio queen bed room with darling kitchen stove, full size refrigerator, no coffee pot, no pans to heat or cook, no dishes to eat from. you have to ask for them at the desk. they will give you a coffee pot but bring your own coffee. Very noisy- Wifi spotty. just wasn’t pleased
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you highlighting the convenience of the in-room kitchenette, which many guests find helpful during their stay. We would also like to mention that cooking and dining items are available at the front desk and our team is always happy to provide them upon request. At the same time, we regret that certain aspects of your visit did not fully meet expectations, particularly regarding comfort and connectivity. Your comments are valuable and help us cont... read more
Room was never cleaned up to par
Business response:
Dear Guest, We sincerely apologize that the room did not meet cleanliness standards. That is not the experience we want for our guests. Cleanliness is an important part of the comfort we aim to provide, and we will be sharing your comments with our housekeeping team to strengthen our standards. We appreciate you bringing this to our attention and hope to provide a smoother stay in the future. Sincerely, Hotel Management
Room smelled old , carpet was super stale feeling under my feet , drug users everywhere
Business response:
Dear Guest, Thank you for providing your feedback. We sincerely apologize that the condition of your room and the overall atmosphere did not meet your expectations during your stay. We are particularly concerned about your comments regarding unlawful activities, as we do not endorse such behavior on or around our hotel premises. Please be assured that we collaborate closely with local authorities and property security to uphold a safe environment for all our guests. Ensuring guest comfort and creating a welcoming environment... read more
Found a hypodermic needle/drug syringe in my room and the smoke detector had a plastic bag rubber-banded over it. This is legitimately a dangerous place to stay and they clearly don’t actually clean or check the rooms beyond just making the bed
Business response:
Dear Dan, Thank you for your valuable feedback. We sincerely apologize for the distressing nature of your experience, which does not align with the welcoming environment we strive to provide. The situation you described is unacceptable and fails to reflect our standards. We are particularly concerned about your mention of prohibited activities, as we do not condone such behavior on or near our hotel premises. While we recognize that no explanation can alter your recent experience, please be assured that your comments will be... read more
Hotel doesn’t have a shuttle, I searched Hotels with airport shuttle and it came up, but after booking I called to request the shuttle and they told me they don’t have one. I couldn’t get there without a shuttle because I am traveling with a small child, I called to cancel my reservation but no one would help me. I tried cancelling through Expedia once I got another room booked but couldn’t. I’m stuck in Detroit, and had to pay for a hotel I never stayed at.
Found a dirty towel in the bathroom, inside of the microwave was filthy and covered with crusted on food, smoke detector went off from steam in the shower
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered. This does not meet our housekeeping standards, and we will share this with our team to prevent recurrence. Furthermore, we take safety precautions very seriously and will have our property engineer inspect your guest room. Your comfort and safety are our priorities, and we appreciate you bringing these concerns to our attention so we can improve. Thank you again for bringing this to our attention, and we would love the... read more
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,330 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.