This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting
Business response:
Dear Guest, Thank you for your feedback. It’s disappointing to know that your stay did not meet expectations. Your feedback is important to us and will be shared with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
No room cleaning all day while I was gone
Business response:
Dear Guest, Thank you for being our guest and for taking the time to give us your feedback. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Complimentary towel and linen exchanges are available at the front desk anytime. Your feedback has been communicated to our staff, and we welcome the opportunity to ensure that your next stay with us is exceptional... read more
Hands down the worst hotel “stay” I’ve ever had. Front Desk Agent has nothing to do with this review they were great. The hotel reeks of smoke and was loud. There were chicken bones in the hallway and on the fire extinguisher. The room had mouse poop on the floor. The furniture looked like it had been gnawed all over. There was a cigar wrapper under the bed along with mystery stains on the sheets. When we turned on the ac unit, it instantly filled the room with a horrible smoke smell that was nauseating. The “clean” bathroom... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. Guest comfort, cleanliness, and a welcoming atmosphere are always our top priorities, and we sincerely apologize that this was not reflected during your visit. What you encountered does not reflect the standards we strive to maintain, and we will share your comments with our housekeeping and maintenance teams for immediate attention. We would love the opportunity to make things right during a future visit. Please reach out to our General Manager before your ... read more
There are crack heads everywhere the staff did not care
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your experience at the property did not meet expectations and understand your concerns. Please be assured that we maintain security measures to help ensure the safety and comfort of all our guests. Your comments will be shared with our team to further improve the environment, and we hope to provide a more secure and welcoming stay in the future. Sincerely, Hotel Management
Concierge was high on weed and wouldn’t check us in because he was too high and knocked out. This is not a family friendly hotel and is very dirty at the entrance. We had check into another hotel because of how high the concierge was.
Business response:
Dear Ahsan, We are truly concerned to hear about the situation you described, and we understand how unsettling this must have been. What you’ve shared does not reflect the standards we strive to uphold. We attempted to reach out to you to address your concerns; however, we were unable to connect due to not having a valid reference number. Please consider reaching out to us directly so we can better understand your perspective. We sincerely regret that your visit did not go as expected and hope you will allow us another oppor... read more
Property smelt smoky or stell asked staff about smoking in the building said not allowed only outside but found burn hole in sheets hair on the pillow would never stay in extended stay again .
Business response:
Dear Gregory, Thank you for sharing your experience. We take the cleanliness and comfort of our suites very seriously, and we are concerned by the issues you described. Our team maintains regular cleaning protocols and follows strict guidelines to ensure a smoke-free environment. We have already shared your feedback with our team to ensure that our guests have the best possible experience when they stay with us in the future. We appreciate your comments and hope you might consider giving us another opportunity to provide a s... read more
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,330 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.