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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t stay here because the elevator wasn’t working. Room on the 3rd floor, and the staff wasn’t sure when it would be working. I would’ve had to make several trips into the room with luggage for me and my guests wasn’t physically capable of doing 3 flights of stairs.
Did not stay at the hotel but was still charged. Had to cancel for personal reasons. And I cancel an hour before check-in and it said free cancelation. I will never use this method again.
Think before Reserve That's the thing. I didn't stay at all. Checked in and 5-10 minutes I tried to check out but was told I couldn't so I left. I wouldn't accept this hotel if it was the only one by the Detroit airport
I like nothing
This place is very bad. The place is nasty and noisy.
Business response:
Dear Lina, Thank you for your feedback. We are very sorry to hear that your stay did not meet expectations and regret the discomfort caused by the cleanliness and noise concerns. We understand the importance of a peaceful and well-maintained environment, and we apologize for falling short. Please be assured that your comments have been shared with our team as we work to implement meaningful improvements. We hope you’ll consider giving us another chance to provide a better experience. Sincerely, Hotel Management
The beds were clean, and that is the only good thing I can say about it. The floors and chairs were stained, and everything was extremely dated.
Business response:
Dear Mr. Brown, Thank you for taking the time to share your feedback. We are grateful you acknowledged the cleanliness of the bedding, and we sincerely apologize for the shortcomings you encountered during your visit. Your comments have been shared with our team as we work diligently to improve the overall environment and comfort for our guests. We truly regret that your stay did not meet expectations and appreciate your candor. We hope to welcome you back for a more satisfying and refreshed experience in the future. Sincere... read more
Poor service
Business response:
Dear Adam, Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to learn that your recent experience did not meet expectations. Please accept our sincere apologies for the shortcomings you encountered. Your feedback is important and helps us better understand how we can serve our guests more effectively. We hope you will consider giving us another opportunity to offer you a more satisfying stay in the future. Sincerely, Hotel Management
If I were you, I wouldn’t stay here. We arrived and the property smelled and was very run down. We got to our room and didn’t feel comfortable with the cleanliness of the place(the white bedding was stained) We stayed for the weekend and our first night we woke up to no power, and they don’t have backup generators. We couldn’t use our basic amenities like the fridge, microwave, hair tools to get ready, or the “complimentary breakfast”(which is only oatmeal and coffee). I guess you get what you pay for….needless to say we wer... read more
Business response:
Dear Sydney, Thank you for your feedback. We sincerely apologize for the disappointing experience and the inconvenience caused during your stay. We understand how issues with cleanliness, the power outage, and limited amenities impacted your comfort. While some factors were beyond our control, we acknowledge your concerns and are actively working to improve our property and services. Your comments help us identify areas where we need improvement, and we take them seriously. We regret that we fell short during your visit and ... read more
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,330 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.