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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived at 11 pm after having confirmed our stay (and paid in advance) only to find out they didn't have our room anymore. We were told we could call Expedia or go to another hotel. After talking they found a 1 double bed room for our family of 3. It was late so we just took it. The place reeked of pot (not just our room, but the elevator, hallways). The floors were sticky in our room, bathroom didn't flush, and the elevator was dirty. Excellent location but a very badly managed hotel. Will never stay there again.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced upon arrival and during your stay, especially with the room availability and cleanliness issues. We understand how frustrating this must have been, particularly after a long day of travel. Please know your feedback is taken seriously as we enhance our services and facilities. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects our commitment to guest satisfaction.... read more
Dirty, stinky, gross
Business response:
Dear Guest, Thank you for your feedback. We are sorry that your experience did not meet expectations and that aspects of your stay left you dissatisfied. We understand how important cleanliness and comfort are and take concerns like yours seriously. While we recognize this visit fell short, we are committed to improving and hope you’ll consider giving us another opportunity to deliver a better experience. Sincerely, Hotel Management
This place is unsafe with the type of people living there. I called twice to complain and tell them how unsafe I was. The Expedia staff took the information, said they would refund my money after verifying the amount then the both hung up and the call disconnected. Neither called back to complete the refund.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about your concerns and understand how unsettling this must have been. Your comfort and sense of security are very important. Since your reservation was made through a third-party provider, we recommend contacting them directly for any billing-related assistance. We apologize for any inconvenience you faced and appreciate your feedback, as it helps us continue working toward a welcoming environment for all our guests. We hope to regain your trust i... read more
Staff doesn't do a sufficient job
Business response:
Dear Guest, Thank you for sharing your feedback and for choosing to stay with us. We regret that your experience did not fully meet expectations and apologize for any lapses in service you may have encountered. Your comments are invaluable and have been shared with our team as we work to enhance the quality of guest care. We are pleased you took the time to provide your perspective and hope to have the opportunity to offer you a more seamless and satisfying visit in the future. Sincerely, Hotel Management
My experience was very bad we left we didn’t even stay the night can some one please help get a refund i even purchased with protection for this reason the place was not okay can someone please help me and refund me
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not meet your expectations, and we understand how upsetting it must have been to feel the need to leave early. We always value hearing from our guests, as feedback such as yours helps us in our efforts to enhance future visits. Since your reservation was made through Expedia, we recommend contacting them directly regarding your refund request and protection coverage. If there is anything further we can assist with on ... read more
Smell smoking everywhere in hallways and needs some update TV and in room kitchen counter
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and that certain aspects of the environment impacted your comfort. Please know that we are actively working on addressing these concerns to enhance the overall guest experience. Your feedback is valuable, and we are committed to making necessary improvements. We hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
I can not believe this hotel is still in business, it’s nasty and smells disgusting in the building… looks ran down and smells disgusting the carpet needs to be pulled up in every room!
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Find somewhere else to stay. The rooms (I was moved to three different ones) and the hotel itself were lacking cleanliness all around. The tops of the stoves and refrigerators were all filthy. The door to my first room had a claw mark on the outside of the door not appealing to two females traveling alone. The first room the stove light was on when we entered the room. It stayed on for nearly two hours. I didn't want there to be a carbon monoxide leak in the room. The TV also did not get a signal in the first room. Then ther... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret that your experience did not meet the high standards we aim to uphold. Cleanliness and safety are paramount, and we sincerely apologize for the issues you encountered. Please rest assured that your concerns have been noted and will be addressed with the appropriate teams. We truly appreciate your feedback and welcome the opportunity to provide a much-improved experience should you decide to return.Sincerely,Hotel Management
Disgusting. That’s it. Just disgusting
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the condition you encountered during your stay. Your comments are very important to us, and we will address them with our team to ensure improvements are made. We understand your frustration and hope you will consider giving us another opportunity to provide a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,330 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.