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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was spotless and very comfortable.
Business response:
Dear Guest, Thank you for your positive feedback. We are pleased to hear that your room met your expectations for cleanliness and comfort. We look forward to the opportunity to welcome you back to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management
This facility was clean which I truly appreciate. A worker by the name of Michael gave me a different viewpoint on the customer service aspect he was amazing. The only bad part of my stay was the shower head didn’t work. In passing I talked with Michael which explained everything. When the opportunity comes I will stay in this facility again
Business response:
Dear Guest, Thank you for sharing your feedback. It means a lot to know that you had a comfortable stay, and we are glad that you enjoyed the interaction with one of our team members. Your comment about the shower fixture is important and has already prompted attention, so future stays feel even smoother. We value your understanding and would love the chance to host you again whenever your plans bring you back. Sincerely, Hotel Management
My room was clean and I had a lot of space! The staff was absolutely the most wonderful and friendly staff I’ve seen in a long time! I enjoyed the quiet. I didn’t want to leave! Thank you so much for the great experience! I hope to b back soon!
Business response:
Dear Guest, Thank you for sharing your wonderful feedback at Extended Stay America. We are thrilled that your room was clean and comfortable, and that our staff made such a positive impression with their friendliness and attentiveness. It is great to know you enjoyed the relaxing atmosphere, and we are delighted your stay was so enjoyable that you did not want to leave. We truly appreciate your kind words and look forward to welcoming you back soon for another fantastic experience. Sincerely, Hotel Management
Had a pleasant stay. If I’m ever in the area again I’ll definitely go back. I stayed for 12 days.
⭐️⭐️⭐️⭐️⭐️ 10/10 Experience! This hotel was amazing — everything was spotless, spacious, and so comfortable. The staff went above and beyond and were so kind and welcoming the entire stay. You can really tell they care about their guests. The room was super clean, cozy, and had everything we needed. Overall, it was a perfect stay and I’d definitely come back again. Highly recommend!
Business response:
Dear Aidan, Thank you for your review. Your wonderful feedback means so much to us. It is a pleasure knowing you enjoyed such a comfortable and well-kept space, along with the thoughtful service from our team. Creating a warm and welcoming atmosphere for every guest is what we strive for, and it is rewarding to know that it made your visit special. We truly appreciate your recommendation and look forward to the joy of hosting you again at Extended Stay America soon. Sincerely, Hotel Management
This is an old hotel. Many of the rooms have damaged furniture, old rugs, poor to no amenities. No USB outlets (bring your own adapters). TV service very limited. Poor room layout (TV and furniture must be moved around to view from couch or bed). Kitchen is not equipped - not even with glasses or silverware (requires an extra fee). WiFi is poor (upgraded requires an extra fee). Only soap bars and a tiny bottle of shampoo is supplied (bring your own stuff).
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please know that to ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We understand that the room condition did not align with expectations, and concerns regarding cleanliness and maintenance have been sh... read more
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 999 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.