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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The grounds were very clean and well lit.
breakfast could have more choices. juice would of been nice
Business response:
Dear Kim, thank you for choosing Extended Stay America for your recent visit to the city. However, we have noted your comments about the breakfast choices and will share them with our concerned individuals. It is our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.SincerelyHotel Management
Great Stay!
Weekend stay This was a no frills just a place to sleep kind of place. Room had an odor to it but the bed was clean and the shower was hot. Basic breakfast. Front desk personnel were friendly and helpful.
Business response:
Dear JAMES, thank you for staying with us and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. It's glad to know you enjoyed most of your stay; however, we apologize for not meeting your expectations. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Thank you for recognizing the service provided by our front desk team, and we hope you will give us another opportunity to make your next stay worthwhile.Sincer... read more
Room review Very basic accommodations. Flooring had tape on it because it was coming apart. Not very clean. Bad pillows. There was trash and someone's shirt left over under one of the beds. No ice on premises. Kitchen was empty of any utensils or dish of any kind.
Business response:
Dear charlene, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.2 star rating with 618 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.