This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend stay This was a no frills just a place to sleep kind of place. Room had an odor to it but the bed was clean and the shower was hot. Basic breakfast. Front desk personnel were friendly and helpful.
Business response:
Dear JAMES, thank you for staying with us and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. It's glad to know you enjoyed most of your stay; however, we apologize for not meeting your expectations. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Thank you for recognizing the service provided by our front desk team, and we hope you will give us another opportunity to make your next stay worthwhile.Sincer... read more
Room review Very basic accommodations. Flooring had tape on it because it was coming apart. Not very clean. Bad pillows. There was trash and someone's shirt left over under one of the beds. No ice on premises. Kitchen was empty of any utensils or dish of any kind.
Business response:
Dear charlene, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Clean , big room. Quick check in process. All around great environment! Will be back
Business response:
Vance, thank you for sharing your review of Extended Stay America. We strive to deliver exceptional accommodations and outstanding service to every guest, and we appreciate your noticing our efforts. It was our pleasure to host you, and we eagerly await to see you again soon. Sincerely, Hotel Management
Blankets are stains and yellow.😔
Business response:
Jenny, thank you for posting your review. We hope you had a good time overall. However, we apologize for the cleanliness issues you had with your suite. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
good
The staff was very friendly and helpful. The room was clean and comfortable. Always a pleasure to stay here!
Business response:
Kari, it is great to read your travels brought you back to see us again. Thank you very much for the terrific comments about our well-kept accommodations and the service our associates delivered. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Friendly, helpful check in service. Clean, comfortable and quiet
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.2 star rating with 605 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.