This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Delayed check in Internet problems delayed check in by 30 minutes
Bueno
Business response:
Dear Alain, Thank you for your brief feedback! We're delighted you had a positive experience at Extended Stay America. Your satisfaction is important to us, and we value your feedback. We look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management
It was an okay hotel and was clean. Beds were not comfortable.
Great stay, but the oven door kept falling off
Business response:
Dear Samantha, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We will discuss your comments regarding the microwave with our team, and we are grateful for the feedback that helps us better serve our guests. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management
Property is worth for money. Only problem which I faced is when I requested for plates and spoons for my dinner, they said they will send it to my room 103 but they never delivered. Apart from that, rest everything is good
Sofa bed had a dirty mattress that was so worn she ended up sleeping on the couch cushions on the floor. UNACCEPTABLE!!!
Business response:
Dear Tracy, We're truly sorry for the distressing experience you had during your stay. It's unacceptable for our guests to experience discomfort due to worn or dirty mattresses, and we apologize for this oversight. We're committed to ensuring all aspects of our accommodations meet high standards of cleanliness and comfort, and we'll take immediate steps to address this issue to ensure future guests are not similarly impacted. We hope you will consider staying with us again so we can provide you with the seamless stay you des... read more
The hotel smelled like marijuana when I walked inside later that evening. I Inquired if the someone in the lobby was smoking pot, as I was traveling with my children and they had to walk thru the smell as well. The sofa sleeper had trash and crumbs once opened. The mattress had pee stains on the sleeper sofa and no blankets in the room for it. I will not stay here again nor recommend.
Business response:
Dear Sharlene, Thank you for bringing these concerns to our attention. We sincerely apologize for the unpleasant experience you encountered during your stay. Ensuring a clean and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short of your expectations. Your feedback will be addressed with our team to prevent such occurrences in the future. We hope you'll reconsider and give us another chance to exceed your expectations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 977 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.