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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice staff and helpful to get you items that you are missing. Overall a very nice place to stay.
Business response:
Marc, thank you for your wonderful review of the Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Gute Lage. Zimmer gross. Klimaanlage 10 cm neben dem Bett - entweder schlafen und frieren oder nicht schlafen, schwitzen und im Wind liegen. Sauberkeit Bad lässt zu wünschen übrig. Sauberkeit allg nicht besonders. Wenn der Nachbar zum Frühstück Knoblauch und Speck auf dem Zimmer kocht, hat man gleich keinen Hunger mehr.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the inconvenience you had while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Wished the football channel was working but it wasn’t
Business response:
Sharon, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us. However, we are sorry for any inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Great deal for the area. Make sure you get plates, silverware, etc to eat any leftovers if just staying a night or two.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were impressed with our ideal location and that you had a pleasant time here. Please know, to ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management
Very nice hotel. The manger was very kind :-) hotel was clean and well appointed.
Business response:
John, we are delighted you had an outstanding stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Room was not clean and smelly Lobby was clean and had smooth check in with well attitude was plus. But room 111; smelled like spoiled food and inside of microwave was dirty ( spaghetti with meat sauce) . I did late check in and I was really tired after the long drive. So I didn’t complain to the desk. But I will not use this hotel never again.
Business response:
Thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 983 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.