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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place tucked away. Room was fairly spacious overall. Full kitchen including stove, oven, refrigerator/freezer, microwave, and cabinet space. Also included a modest living space. Cleanliness left something to be desired. Corner of counter in bathroom had stray hairs, something smeared on the wall near the floor in the same area, and the oven drawer had grease left and smeared when pulled out and inspected. Overall a decent stay and would recommend for the price, however some minor cleanliness issues were a bit off puttin... read more
Business response:
Mike, thank you for being our guest. We are happy to know you liked your roomy room and that your overall experience was pleasant. With that said, we’re sorry for the cleanliness issues you experienced here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, General Manager
Business response:
Gray, thanks for the perfect rating. We are happy you had a wonderful time at Extended Stay America. I hope we will have the pleasure of hosting you again. Sincerely, General Manager
Disappointed Bathtub had hair in it like it hadn'the been cleaned in a while. Drain was slow. Kitchen dishes, silverware, etc were not in the room when we checked in. Had to ask at the front desk for them. Housekeeping was an extra charge. Roof was being repaired when we there. Very noisy. People at front desk were helpful.
Business response:
Kenneth, thank you for your review. Although you liked our Front Desk associates, we apologize for the cleanliness issues you faced in your room and regret the inconvenience it caused. I have shared your concerns with my Housekeeping team in an effort to improve our service moving forward. Kindly be familiar, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider choosing us again so we ca... read more
It was a family trip to Michigan. We stayed one night and it was comforting. Only one complaint. The breakfast can be better than what they have now.
Business response:
Kal, thanks for posting a review so future travelers can read about your pleasant experience at Extended Stay America - Detroit - Novi - Orchard Hill Place. It's so nice to read how much you enjoyed your stay, and we are happy you and your family were impressed with our service, suites, and amenities. Thank you again for being our guest, and we look forward to having you all return to us soon. Sincerely, General Manager
Business response:
thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
You get what you pay for. Room not overly clean. Did the trick as I was not there much.
Business response:
john, we appreciate you staying with us. It’s our pleasure knowing you had an overall pleasant experience. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Great Amazing location
Business response:
Gabriel, thank you for choosing to stay at Extended Stay America - Detroit - Novi - Orchard Hill Place during your visit to the area. We are delighted to know you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Brian, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Detroit - Novi - Orchard Hill Place and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
The receptionist told me to make ice when I asked if there was an ice machine... I'll wait 5 hours for a drink ✔️
Business response:
Julie, thank you for taking the time to post your review. Kindly be informed, our fully equipped kitchens with full size refrigerator includes ice trays for your convenience due to which we do not have ice machines on our property. We regret if any inconvenience was caused and hope to see you again in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.2 star rating with 605 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.