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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice for price...very. Internet needed to be reset every time so that was annoying. Breakfast was granola bars and packaged muffins. Front desk didn’t have coffee for pot in room. Minor things
Business response:
Thank you for choosing Extended Stay America. We're glad you were pleased with our affordable rates, but we're sorry for connectivity issue you experienced while you were here. Please know our service provider has assured us the issue has been resolved, and we anticipate no further problems. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Decent hotel, but look for breakfast elsewhere They do NOT have a free breakfast. They have coffee and muffins. That is not breakfast.
Business response:
Thank you for staying at our hotel. Although you had an overall pleasant stay, we are sorry you were unhappy with our breakfast offerings. Your concern has been shared with our brand leaders to determine new breakfast choices. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Nice. Although this was one of the more expensive Extended Stays, this was the absolutely best Extended Stay I’ve been in. Our room was like a mini apartment. I brought a black light with me to make sure there were no smears on the bed, and the room was clean. I will definitely stay here again. I wish the prices were the same for all to in the end the higher price was worth it.
Business response:
Elizabeth, thank you for being our guest at Extended Stay America. We're thrilled to know you loved your well-appointed room and that you had a great time with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
No ice available anywhere in hotel. 2 glasses in unit. Must say the unit was clean but when traveling to a funeral you usually don't bring along kitchen supplies. Check in was great. The young lady was very pleasant.
Business response:
Thank you for reviewing your stay. We are glad you were pleased with the service provided by our associates, but we are sorry for not meeting some of your expectations and for the inconvenience you had due to our hotel policy. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front des... read more
Floors were very sticky . I stay here a lot and was a bit disappointed
Business response:
Thank you for returning to our hotel. We're sorry for the cleanliness issues you encountered while you were here and for not being able to provide you with a pleasant stay this time. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
It was a very quiet place. Made it great for sleeping. It was in kind of out of the way place but nice, once .you got there
Business response:
Thank you for being our guest. We are pleased to know you liked our location and had a pleasant time with us. It was a pleasure accommodating you, and we hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Very nice staff and helpful to get you items that you are missing. Overall a very nice place to stay.
Business response:
Marc, thank you for your wonderful review of the Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.3 star rating with 644 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.