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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Gute Lage. Zimmer gross. Klimaanlage 10 cm neben dem Bett - entweder schlafen und frieren oder nicht schlafen, schwitzen und im Wind liegen. Sauberkeit Bad lässt zu wünschen übrig. Sauberkeit allg nicht besonders. Wenn der Nachbar zum Frühstück Knoblauch und Speck auf dem Zimmer kocht, hat man gleich keinen Hunger mehr.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the inconvenience you had while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Room was not clean and smelly Lobby was clean and had smooth check in with well attitude was plus. But room 111; smelled like spoiled food and inside of microwave was dirty ( spaghetti with meat sauce) . I did late check in and I was really tired after the long drive. So I didn’t complain to the desk. But I will not use this hotel never again.
Business response:
Thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Wished the football channel was working but it wasn’t
Business response:
Sharon, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us. However, we are sorry for any inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Great deal for the area. Make sure you get plates, silverware, etc to eat any leftovers if just staying a night or two.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were impressed with our ideal location and that you had a pleasant time here. Please know, to ensure the cleanliness of our kitchenware our kitchen amenities are always kept at the front desk and are complimentary. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management
Very nice hotel. The manger was very kind :-) hotel was clean and well appointed.
Business response:
John, we are delighted you had an outstanding stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was perfect in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.2 star rating with 605 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.