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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was average/good. Could use an upgrade with the fridge in the room. Showed signs of aging (rust on door finish) The under bed needed a good sweep/vacuum of the dust village. Mattress and pillow could use an update also. Could smell smoke/weed in the hallway (first floor). Mary (front desk) was friendly and helpful.
Business response:
Dear Heather, Thank you for sharing your experience at Extended Stay America. We are glad Mary at the front desk provided friendly and helpful service. However, we apologize for the issues you encountered with the fridge, the cleanliness under the bed, and the condition of the mattress and pillows. We aim to provide a clean and fresh environment throughout the property and regret falling short. Your valuable comments will be shared with our team to address these concerns and improve our facilities. We appreciate your input a... read more
None smoking property where a lot of smoking had been goin on, especially in my room. There isn’t even a coffee maker in the room. And that seems just wrong for any hotel especially an Extended Stay property.
Business response:
Dear Joan, Thank you for your feedback. We sincerely apologize for the smoking issue and the absence of a coffee maker in your room. This does not meet our standards, and we are addressing these concerns immediately. Your comfort is our priority, and we hope to provide a better experience on your next visit. Sincerely,Hotel Management
Miss Connie was the best
Business response:
Dear Brandon, Thank you for your kind words! We're thrilled to hear that Miss Connie made such a positive impression on your stay. Our team takes pride in providing exceptional service, and your feedback is truly appreciated. We look forward to welcoming you back to Extended Stay America and ensuring your next visit is just as memorable.Sincerely,Hotel Management
Great place super friendly staff especially miss Connie!
Best part about the visit was Miss Connie she was so very nice and kind and professional and always had the best attitude. Will be back because of her excellent service.
Business response:
Dear Brandon, Thank you for your feedback. We are delighted to hear that Connie made your stay exceptional with her kindness, professionalism, and positive attitude. Your kind words will be shared with her and the team. We look forward to welcoming you back and continuing to provide excellent service. Thank you for choosing Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,716 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.