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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Brittany was AWESOME!!! She was friendly very helpful she had me sold from the moment I came in. She showed me the room it was very clean. She loves her job and it shows. Excellent communication skills. I have never met a sweet person like her. A blessing to anyone who meets her. She is the definition of A1 customer service. I’m coming back again. Wonderful job you deserve a raise.
The overall stay was great but the room was not very clean the floors were dirty & sticky like it had not been moped and there was what looked like pop on the wall
Business response:
Dear Jesse, Thank you for choosing our hotel. We're particularly pleased that you enjoyed your stay. We have noted your feedback about your guest room lacking cleanliness and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
This is only based on the ACTUAL room!
Business response:
Dear Ariona, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for any inconvenience that may have kept you from having an outstanding stay. We hope you will return for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Great customer service, safe location and very clean rooms.
Staff was incredibly warm and hospitable! Especially Connie! Only complaint was the bugs on the floor in our room. Once we informed staff we quickly were moved to a room and had no further issues with bugs.
Business response:
Dear Catherine, Thank you for taking the time to write a review of our hotel. We are pleased to receive your positive feedback for our staff's warm and hospitable demeanor. However, we apologize for the inconvenience caused by unwanted pests in your room. Thank you for pointing out that our team was responsive and immediately corrected this for you. We will continue to work hard to deliver outstanding guest service. Thank you again for your candid feedback. We hope to make your next stay with us great in every respect.Sincer... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,716 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.