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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly and helpful. Did not like the smell of marijuana throughout the halls and when you opened your door the smell went into your room
Business response:
Thank you for your comments. Although from the rating it seems you had a pleasant visit and that you liked our associates, we are sorry for the odor you encountered in the hallways and regret the inconvenience caused. We have taken note of your comments and have shared it with the housekeeping team to be more diligent in their efforts going forward. Thank you for the nice rating. We look forward to seeing you again soon. Sincerely, Hotel Management
When i checked in, we were given a room on the first floor. Which i was made aware is illegal for two women to be put on the first floor at hotels for safety purposes. Once we walked in everything seemed clean but there was a huge wet spot in our carpet that became a hassle to avoid and walk around or step over. Someone kept trying to open our door and get in and we were able to Sleep well due to our concerns with being on the first floor and having our door handle rattled. Otherwise. Cleanliness was as expected, and our sta... read more
Business response:
Victoria, thank you for choosing our hotel. We are sorry for the difficulties you had in your room, and we were unable to resolve it to your satisfaction. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We have also asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. S... read more
Bien situé par rapport à notre destination. service correcte, propreté correcte.
Business response:
Thank you for the review of Extended Stay America. We are delighted to know you liked your well-maintained room and that our convenient location was perfect for your plans. We hope you visit us again soon. Sincerely, Hotel Management
I really enjoyed my stay and the staff was nice.
Business response:
Latisha, thank you for choosing Extended Stay America for your visit. We delighted that you mentioned our friendly, helpful staff. We pride ourselves on total guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.