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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upgrade Hotel room need to be upgrade, shower, TV, ect Need more staff, room didn't get clean,
Business response:
Thank you for being a guest at our hotel. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Business response:
Jason, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Tiffany, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
La'Chelle, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Business response:
Clarence, thank you for being our guest. We are happy that overall you were pleased with your stay. We hope to have the chance to prove it to you on a future stay. Sincerely, General Manager
As advertised It was a pleasant stay with no issues. The people working here are nice, and they offer assistance when needed with a nice demeanor. The hotel is basic and simple.
Business response:
Ashley, thank you for sharing your experience at Extended Stay America - Detroit - Roseville. We are glad to know you enjoyed your time here and were impressed with the service provided by our attentive associates. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Damone, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Detroit - Roseville. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
As a Housekeeping Supervisor the room was definitely not up to my cleanliness standards unfortunately, the towels were stained and the fitted sheets had some spots on them also. There was hair all thru out the bathroom and because I do understand that all housekeepers aren't equal I just switched rooms.
Business response:
Tiffany, thank you for choosing our hotel. We apologize for the inconvenience you experienced during your stay. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and steps are being taken to ensure that this does not happen again. We hope you will give us the opportunity to provide you with a better hospitality. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 4.4 star rating with 967 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.