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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
relaxing To visit Canada
staff has difficulty with instructions, requests upon checking in, found one light dysfunctional, and no housewares - we chose this place for the ability to make our own meals - so we notified hotel staff, and went out - 8 hours later, we returned - NOTHING had changed - went back to front desk, reiterated needs to new shift - apology, and delivery / repairs was begun within 10 minutes - but when we started unpacking housewares (gave us massive amounts), not all items requested were included, and items specifically passed on... read more
Service was great. Front desk gal was extremely nice and down to earth. Very personable. Room was clean. Bed was comfortable. Right next to a Texas roadhouse and a Dave's BBQ. only negative is no pool or workout room.
Business response:
Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean room, comfortable bed and our great staff during your visit with us. I will be sure to share your kind remarks with our team. Still, I apologize that we do not currently have a pool or workout facility for our guests. Your comments will be very helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another great stay in t... read more
Perfect location for our visit Room was OK, liked the electronic air conditioning. We did however, find a joint stuck in the vent, our windows were stuck slightly open, 2nd room air conditioning unit was out of date, could not control temp, our 2yr old got very cold. Not much selection for grab and go.
Business response:
Leslie - Thank you for writing a review of our hotel. We are disappointed that your air conditioning was not functioning properly and that you had difficulties with you windows; however, we are glad that you enjoyed our convenient location and had a pleasant stay. We will have our maintenance engineer address the issues in your rooms to ensure your experience is not repeated. Thank you again for your review. We would love to have another chance to provide you with a better experience the next time you're in town.
older but very nice! hotel is a little older, but clean comfortable and great for a place to come back and crash during a long weekend family reunion.
Nice hotel close to Lake st. Clair Shows Room was clean but had to ask for the Kitchen items to cook with they no longer have the items for each room to use?
Business response:
Thank you so much for posting a review of our hotel. We're so pleased to hear that you enjoyed your clean room; however we are sorry that you were not notified of our customized kitchen packs during check-in. We keep all of our kitchenware in a sterile location at the front desk so we can ensure our guests are getting clean kitchenware every time. We will review your comments with our front desk staff to make sure we are fully informing our guests during check-in. Still, we are glad that you had such a pleasant stay with us.... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.