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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pretty good stay overall, especially considering the price. A little trouble with the first room, however staff quickly and efficiently fixed the issue we were dealing with, which I really appreciated
Business response:
Thank you for taking the time to write a review. I am glad to read that our staff resolved your room issues quickly and efficiently. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
only clean once a week. no bed service you have to order what you want in room. very small.. uncomfortable beds. clean but only okay for a nite or two
No drama like Baymont Inn Awesome getaway
Business response:
Thank you for taking the time to write a review. I am glad were able to provide you with an awesome getaway. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Well represented This is typical of the " lower end chains", no coffee in the room, minimal but free breakfast. This property was clean, quiet, and met my needs.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we failed to exceed your expectations. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available upon request at the front desk. Still, I am so pleased to read that you had a positive stay overall and enjoyed our comfortable rooms. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the... read more
Nice leisure visit Great staff.. Very helpful and knowledgeable.. Give Kenneth a gold star....Thanks for a great stay
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
It was a good experience until I seen a bed bug crawling on one of the pillows on the bed. This was shocking seeming that I've stayed here multiple times and never found anything like that until now.
The only complaint I have is that I booked thru you guys and they did not have my reservation or that I was paid in full. I had to show them my booking info from expedia. The staff was great and the hotel was fine. My carpet needed to be cleaned but besides that everything was good. Thanks, Kathy
Business response:
Thank you for your review. I apologize for the issues at check-in. I will be sure to retrain our front desk staff on our reservation procedures. Still, I am glad you had a positive stay overall. We look forward to seeing you in the future, should your travels bring you back to our area.
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Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.