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Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not cleaned and the place had an odor
Business response:
Dear Sequoia, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Place was sorely lacking. Kitchen had nothing in it—no utensils, plates or glasses. Had to ask for what you wanted. Shower leaked and dripped all night. Could hear neighbor arguing at 5:00 am. Enough to understand what they were yelling about. Kitchen had cookies left in the cabinet. Terrible place
Business response:
Dear Carol, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we c... read more
Old and dirty
Business response:
Dear Kristine, thank you for choosing us. We regret you were not entirely satisfied with the quality and condition of our accommodations. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. Your feedback is shared with the housekeeping team to address the same. Also, we thank you for letting us know how you feel about our property, as it helps us plan for the future, and we will share these notes with the appropriate individuals for the future mod... read more
Hello, i went to check in and the room i was yold the room i reserve was unable and now I'm being charged for a room i didn't stay in. This is unacceptable and i demand a refund.
Business response:
Dear Guillermo, we apologize for the predicament with your reservation and realize you must be frustrated. Our team is reviewing the matter and would request you reach out to our hotel’s front desk directly for assistance. Please give us another opportunity to provide you with the hospitality we are known for ignoring this unfortunate situation.SincerelyHotel Management
I ended up didnt check in the hotel becase we came there and the front desk person said since we booked through a three party we are not their priority.
Business response:
Dear Sally, we were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Some staff didn’t pay me any attention while standing there waiting to check in. They continued their side conversations before helping me.
Business response:
Dear Roshon, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Good access from I-580 and close to shopping. Very disappointing in terms of quality of fixtures, towels and bedding. The cleaning of common areas like hallways was entirely absent (we saw a bag of garbage left in the hallway by one of the occupants in the hallway for all four days we were there.
Business response:
Dear Ravi, thank you for taking the time to review. We were happy to read that our hotel location was appropriate to your needs. However, we apologize for the cleaning issues that disappointed you during your stay. We are sharing the feedback with the housekeeping and the maintenance team to look into the situation to your ultimate satisfaction. Thank you again, and we hope to be your hotel of choice every time you visit the area. Sincerely Hotel Management
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 3.6 star rating with 2,552 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.