This profile has been claimed by the business owner or representative.
Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible I paid through hotels.com and I was traveling so I arrived after midnight along with 3 other guests at the same time and the hotel was charging us all an extra $100 for arriving after midnight. We all had to cancel and find another hotel. Total inconvenience that they are trying to make an extra $100 more.
Business response:
Dear valerie,We sincerely apologize for the inconvenience and frustration you experienced upon your late arrival. It's regrettable that you and other guests were unexpectedly charged an additional fee, causing such inconvenience and leading to the cancellation of your reservations. We understand the importance of transparent pricing and effective communication, and we're truly sorry for falling short in this regard. Please be assured that we'll address this matter promptly and take the necessary steps to prevent such occurre... read more
Nothing, it unclean, no hair dryer, wifi is horrible and Expedia pictures don't match the way it looks.
Business response:
Dear Brandon, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Very, very noisy room next room. Violence may have been happening. Not good.
Business response:
Dear Richard, Thank you for your review. We are sorry for your disappointment with the noise and for not having a relaxed and comfortable holiday with us. We will note your feedback, as we always want to know how to improve our guest experience. Our front desk team can help you improve your time, as we understand that a comfortable and good night's rest is essential in a hotel experience. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Never Again!!!!. Service was horrible. Rooms were old and run down. I refused to take a shower with the condition of the bathroom!!. I checked out at 7am due to the deplorable condition of the hotel!!..
Business response:
Dear Erica, We are deeply sorry to hear about your disappointing experience during your recent stay. Providing a comfortable and clean environment is our top priority, and we apologize for falling short of your expectations in this regard. Your feedback is valuable to us, and we will address the issues you have mentioned with our team to ensure improvements are made. Please know that we take your concerns seriously and appreciate you bringing them to our attention. We hope you consider giving us another opportunity to serve ... read more
Never again Dirty room ,leaky sink and bathtub ,room not smells good.Hallways smell like weed ,very loud people making noise up to 2pm. Not a good stay if you’re working and need a place to relax after work.Good location near restaurants and supermarkets that’s it.
Business response:
Dear Alison, Thank you for your review. We deeply regret the challenges you faced during your recent stay. Your experience falls well below our standards, and we sincerely apologize for the cleanliness issues, maintenance concerns, and noise disturbances you encountered. Please be assured that we will address these matters to enhance the overall guest experience. We appreciate your patience and understanding. We value your feedback and remain committed to improving our services. We hope you will reconsider another visit so w... read more
The next door was very loud all night
Business response:
Dear Patrick, Thank you for your recent visit to our hotel. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We are grateful for the feedback and look forward to hosting you again on your next visit here.Sincerely,Hotel Managemen... read more
My first room had no heat, I was able to switch rather easily thanks to the lady who checked me in. Uppon check in they give you a notice saying there will be no water from 11am-4pm. I needed the room for the day use and had to stay elsewhere to shower very inconvenient and would they have notified me before I checked in I would of moved my reservation.
Business response:
Dear Anthony, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you experienced during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you des... read more
This property does not have grab and go breakfast just coffee and packaged muffins. The tub would not drain and filled up while taking a shower. There are no utensils or plates or pots and pans or cups and glasses in the kitchen. The carpet is filthy. The woman at the front desk was the only employee on site. She had no help so when we wanted kitchen supplies we had to retrieve them from her, she was very kind but needed help. The owner of this property should be ashamed but he doesn’t care about the property or the employee... read more
Business response:
Dear Sean, We appreciate your feedback and apologize for any inconvenience during your stay. Your observations are valuable, and we regret any challenges you faced. Please be assured that we take guest feedback seriously and actively address the issues raised to enhance the overall experience. We value your understanding and appreciate your recognition of the front desk staff's kindness. Our commitment is to improve continually, and we hope to have the opportunity to provide you with a more positive experience in the future.... read more
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 3.6 star rating with 2,551 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.