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Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Three nights, no housekeeping service. No shampoo in room. No water and no drinking cups. Had to try the door key 10 times before it worked and had to have it reset 2 times. They claim breakfast is included but their idea of breakfast is coffee and granola bars in the lobby. Would never stay there again.
Business response:
Dear Richard, Thank you for reviewing your experience. We apologize for not meeting your expectations on various issues, such as the amenities, housekeeping, and maintenance. It was very disappointing to read your comments, which do not represent our hotel's standards. Our team works hard to provide the best service to our guests for an exceptional experience. We will address your issues with our respective team to ensure this is never repeated. Please give us another opportunity to demonstrate the excellent service you shou... read more
Location is good, walking distance to the commercial area where you can see a movie, go to restaurants and do some shopping. The property needs some good cleaning, dusting of the rooms, bedsheets and pillows/pillowcases, towels smells horrible. The fridge door is dirty, You need to open the window to freshen up the room air. The hallway stinks. Sorry but not coming back to this place.
Business response:
Dear Rodrigo, Thank you for reviewing your experience. We are sorry for not meeting your expectations. Our team works hard to provide the best service to our guests. We apologize for your dissatisfaction with the housekeeping issues you pointed out in your room. Our team is looking into it on a priority basis and will ensure they never repeat. On the other side, it is glad that our location was perfect for any need you had on this trip. Please give us another opportunity to demonstrate the excellent service you should have e... read more
Affordable price Smelly Rooms, Sticky Floors, old linens Breakfast was just a muffin which is not clear when you book.
Business response:
Dear Sushma, Thank you for being our guest and sharing your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. It is disappointing that your room smells bad and the floor was not clean. We can assure you that what you experienced is unacceptable by our standards. We will take appropriate action as we are committed to providing guests with a wonderful stay. We also appreciate you pointing out your concerns with the breakfast item and the linens; this helps us improve the experience fo... read more
Dirty sheets
Business response:
Dear Manuel, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable suite. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 3.6 star rating with 2,551 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.