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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El personal que nos atendió por la noche, específicamente una señorita, se negó a proporcionarnos una habitación en planta baja, a pesar de que el hotel estaba prácticamente vacío. Además, tuvimos dificultades para comunicarnos ya que no hablaban español. Esto afectó nuestra experiencia durante el registro.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during check-in, and we regret any difficulty caused by the room assignment and language barrier. We strive to accommodate all our guests’ preferences whenever possible and understand how important clear communication is. Your comments will help us improve our service. We appreciate your understanding and hope to have the chance to provide you with a better experience in the future. Sincerely, Hotel Management
The room has bedbugs! I Noticed bites all over my body after I left. It was dirty, the sink didnt drain, when I turned on the heater it stunk like burning hair and set off the smoke alarm, and it felt very unsafe with groups of men standing around outside smoking all night. Do yourself a favor and don't stay at this hotel!
Business response:
Dear Guest, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a well-maintained environment and an exceptional stay for all our guests; however, after reading your experience's details, we regret that we could not make that happen for you. We understand the seriousness of this matter and are taking immediate action to address it, including thorough inspections and treatments by professional exterminators. Your feedback is invaluable, and we appreciate... read more
El personal de recepción es terrible no vuelvo a regresar mucho menos por que supuestamente tienen lonche un pan todo feo y una barra de cereal y un café todo desabrido
Business response:
Dear Guest, Thank you for providing your valuable feedback. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please know that our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day. Ensuring a positive experience for our guests is our top priority, and your feedback is important to us as we continually seek to improve. We look forward to the opportunity to welcome you back so we can provide you with a be... read more
Extra security lock on door was loose, no bath mat inside tub-tub floor was peeling, towel rack was loose on right side-screw coming out of wall
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
La habitación tenía un olor sucio y la persona de recepción una mujer no fue nada amable, aún se encuentra pendiente mi reembolso del depósito
Business response:
Dear Guest, Thank you for taking the time to share your concerns. Please know that your experiences do not align with the standard of service we strive to maintain. We will share your comments appropriately, as we are committed to ensuring we reflect the high level of hospitality we aim to provide to every guest. Thank you for bringing this to our attention. Sincerely, Hotel Management
Everything was good only the breakfast Is so poor, Is only coffee, tea, granola bars and muffins. Thats all. Dont offer yogurth or fruit.
The place it’s to dirty
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Toil
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
This is a hotel that is next to an airport in a border town. The fact that they do not accept international passport as a form of ID as far from ridiculous. Not only they did not accept an international ID, but they made it very complicated to change the guest name in order for us to stay in the hotel. We had to spend the night in our vehicle after traveling because the manager was unavailable on a Sunday.
Business response:
Dear Guest, It was disappointing to read your comments about your time at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.