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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pool was dirty the place was literally falling apart
The lobby smelled awful and so did the room. Having 100 degrees outside and entering a smelly room with the AC off was not a good impression. It is a very old hotel. At least the bed sets and bath towels looked cleaned. I am not planning to come back again to this hotel. For $20 more I can find better options.
Carpet was FILTHY, no in-room coffee, no trash bin in room, dark room, toilet wasn't clean and was very stained with feces, just disgusting overall
Horrible customer sevice
The property told me i cant stay and said i was smoking in a previous stay. I dont smoke and never stayed there before either. Also i requested a refund and they told me i have to talk to a manager. The manager was unavaliable. Then i had expedia contact them for a refund and the hotel lied to them and said i was a no show. I was denied a room and denied a refund. They robbed me flat out
Se que es una habitacion economica pero No creo que por eso los huespedes deben recibir ese servicio. Olor muy fuerte a pies, alfombra demasiado sucia y un colchon poco comodo..
Business response:
Dear Jorge, We’re sorry to hear that your experience did not meet expectations. Cleanliness and comfort are fundamental to a restful stay, and we regret that these aspects fell short during your visit. This does not meet our standards, and we understand your disappointment. We are committed to making sure these issues do not happen again, and we are grateful for your patience during your time with us. Your feedback is valuable to us, and we hope to have the chance to show you that your recent stay was an exception. We extend... read more
Rude/No breakfast Rude staff at night time, checked in about 11:45/12am. No breakfast only coffee and granola bar. Why mention there’s breakfast where’s there’s basically nothing.
Business response:
Dear Stephanie, First of all, we apologize for the behavior of our associate during your late check-in, and thank you for bringing your concerns to our attention. We also understand your disappointment regarding the morning offerings and appreciate your understanding. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing. Sincerely, Hotel Managemen... read more
Unclean room and restroom
Business response:
Dear Judith, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the ... read more
the web site claimed to be pet friendly with pet consierge, we just encountered an unfriendly desk clerk. the free daily breakfast consisted of coffee and a couple of energy bars plus one muffin. what a selection. I cut my stay there short by one day. shame on you.
Business response:
Dear Jacob, Thank you for sharing your feedback. We are truly sorry your experience fell short of expectations. We strive to create a welcoming environment with helpful amenities, and it is disappointing to know this was not reflected during your visit. Your comments have been shared with our team for thoughtful review. We understand the importance of providing meaningful and respectful service, as well as clear communication to our guests, and we apologize for any frustration this may have caused. Your perspective is apprec... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.