Extended Stay America - El Paso - Airport

Business response:

Dear Sidney, Thank you for sharing your feedback. We appreciate your time and hope your next visit provides a pleasant experience. Sincerely, Hotel Management 

Business response:

Dear ABIODUN, We appreciate your comment and understand your concern regarding the upkeep of the property. Maintaining a well-cared-for environment is very important to us, and your feedback has been shared with our team so we can address any areas needing extra attention. We hope you will consider giving us another opportunity to provide an improved experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Shirley, It’s great to hear you appreciated the exterior of the property, and your feedback about the room is equally valuable. At Extended Stay America, creating a comfortable and welcoming environment for every guest is always the priority. We’ll review your comments carefully to ensure improvements are made where needed. Thank you for taking the time to share your experience, and we hope to welcome you back for a refreshed and more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Bernardo, Thank you for sharing your experience. We regret that your stay did not meet expectations and that certain aspects impacted your comfort. Please rest assured that we are taking immediate action to address the issues you encountered in your room with both housekeeping and maintenance to ensure this doesn’t happen again. In addition, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day. Your comments will be shared with our leadership to ensure a consistently satis... read more

Business response:

Dear Stefano, Thank you for your feedback. We regret that your experience did not meet your expectations. Your comments will be shared with our team to help us improve our services and ensure a more comfortable stay for future guests. Sincerely, Hotel Management 

Business response:

Dear Bianka, Thank you for taking the time to provide such detailed feedback. We are truly sorry your visit did not reflect the level of quality you expected, and that so many aspects of your stay caused frustration. The concerns you mentioned about cleanliness and maintenance are noted, and we will be addressing them with our team to ensure corrective measures are taken. We understand how disappointing it must have been for the breakfast offering not to match what was expected. Also, please know that our housekeeping servic... read more

Business response:

Dear Miriam, Thank you for sharing your feedback. We truly regret that the cleanliness and overall comfort of your stay did not meet expectations. Providing a well-kept and welcoming environment is a priority for us, and your feedback makes clear where we need to focus greater attention. We will be addressing these concerns directly with our housekeeping and maintenance teams to ensure improvements are made. We hope you will consider giving us another chance in the future to provide a stay that is more comfortable and reflec... read more