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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not provide a receipt after asking for one.
Business response:
Dear Hector, Thank you for sharing your experience at our hotel. We're sorry to hear you did not receive a receipt as requested. This is not the level of service we aim to provide, and we apologize for the inconvenience. Please feel free to reach out to us directly at the hotel so we can ensure you receive the necessary documentation. Thank you for bringing this to our attention, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Sincerely, Hotel Managem... read more
they hate pets
Business response:
Dear David, Thank you for choosing to stay with us. We're sorry to hear that your experience did not reflect the pet-friendly environment we aim to provide. We understand how important it is for guests traveling with pets to feel welcomed and supported. Your comments will be shared with our team as we work to ensure all guests—human and animal—receive the respectful treatment they deserve. Everything we do is aimed at providing every guest with an excellent experience, and we'd like to regain your trust on your next visit. S... read more
I called the day before explained late check in, we arrived at 9 were given a room that was super dirty and trashy, we go and are given another room which isn't much better but at least clean. At 9am the next morning we are waken up by manager telling us not so nicely we have to move because that room is considered deluxe (cause it has a sofa) and we had to moved to the original room (at least they cleaned it, though bathtub is all pealing). I will never stay there again
Business response:
Dear ANGEL, We sincerely apologize for the inconvenience and frustration you experienced during your stay. It’s disappointing to hear that the cleanliness and room assignment issues disrupted your visit, especially after a long day of travel. Your experience does not align with the standard we strive to uphold, and we regret the miscommunication and discomfort this has caused. Please be assured that your concerns are being taken seriously as we work to improve both our service and guest communication. We genuinely hope you w... read more
The room had a bad smell made me feel sick
Business response:
Dear Oscar, Thank you for sharing your experience with us. We’re sorry to hear that an unpleasant odor affected your stay and caused discomfort. Guest comfort is of the utmost importance, and we take concerns like this seriously as we strive to create a welcoming atmosphere for everyone. Your feedback helps us identify areas that need attention, allowing us to make the necessary improvements. We hope you’ll consider giving us another opportunity in the future to deliver a more enjoyable and refreshing visit. Sincerely, Hotel... read more
The bed sheets were dirty, the towels had hair on it, the room had a weird smell. I think is the first and last time I will book a room here.
Business response:
Dear Yesica, We are sincerely sorry that your experience did not reflect the level of quality we strive to provide. Concerns regarding the condition and overall state of the accommodations are taken seriously, and your comments will be reviewed with our team to ensure appropriate steps are taken. We understand how essential a clean and comfortable environment is to a pleasant stay, and we regret that this was not your impression. Your input is genuinely appreciated, and we look forward to the opportunity to welcome you again... read more
Rude and confusing front desk staff, I tried to extend my stay, she told me ro do it on line and when I did they got upset and told me wasn't going to help me I had to cancel and find a different hotel
Business response:
Dear Gladys, Please accept our sincere apologies for not meeting your expectations. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We appreciate you bringing this to our attention. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
La empleada estaba enojada y así me trató Se suponía que abría una secadora para el cabello y nada Ni agua
Business response:
Dear Guest, We regret to learn about the unusual interaction with one of our associates and any inconvenience you experienced with the hair dryer and lack of amenities. Our goal is to accommodate every guest with warm hospitality and a satisfying visit. However, we regret this was not your experience. Thank you for bringing your concerns to our attention; we will address this situation with our team and ensure it does not happen again. We appreciate your patience and hope you’ll consider giving us another opportunity to prov... read more
They didn’t hv shampoo & soap We didn’t took a shower An we pay that
Business response:
Dear Guest, Thank you for providing your feedback. We apologize for the inconvenience caused by the lack of basic toiletries in your room. While guests are generally expected to bring their essentials, items such as shampoo and soap are available upon request at the front desk. We regret any confusion this may have caused and have shared your comments with our team to enhance communication and improve the overall guest experience. We appreciate your understanding and hope to welcome you again for a more comfortable stay. Sin... read more
Hotel is need of attention. Shower leaked all night and day. Location is shady. Won't stay with family, for a single night alone, maybe.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent visit. We’re sorry to hear that your experience did not meet the level of comfort and quality we strive to deliver. Issues related to upkeep and the overall environment are essential to us, and your comments will be shared with our team for further review. We value your input and hope for the opportunity to offer you a more positive and reassuring stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.