Extended Stay America - El Paso - Airport

Business response:

Dear Paulina, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Apart from this, we hope you had a satisfactory time with us. Please give us another opportunity to provide you with... read more

Business response:

Dear Carlos, We are glad you chose to stay at our hotel and had a satisfactory time. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for the future. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Valerie, Thank you for choosing Extended Stay America while you are in the city and taking the time to share your feedback with us. We are glad to learn that you enjoyed your time and that everything was to your satisfaction. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management 

Business response:

Dear Juan, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them.Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management