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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Room was nice and spacious.
Business response:
Jose, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our well-kept, spacious suite. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Customer service was great. Disappointed I thought they had a pool they didn’t. Bed was comfortable pillows were awful. Found a bug in bathtub. Water bug but still didn’t make the room anymore appealing.
Business response:
Thank you for being our guest. We are happy to know you liked the service provided by our courteous associates. However, we regret not meeting all of your expectations and for the cleanliness issue, you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Unfortunately there was obvious water damage to bathroom ceiling. Leaking of the shower which was loud enough to cause to close thw door. Obvious damage to one wall and cable connection pulled out of wall. Parking is limited and difficult to get in and out of lot due to main road access.
Business response:
Robert, thank you for taking the time to share your feedback. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Okay in a pinch Give it a 3 out of 5. There were bobby pins on the floor and in the bathroom. The soap from a previous guest was still in the shower and fully stuck, meaning it could have been there longer. Thr night staff was semi-okay but on the border of rude. The room was nice overall and clean except for what was already mentioned. For a queen bed only had two pillows instead of the traditional four at every other hotel been too.
Great and kids loved it too Picked thinks hotel for a last minute stay. It was at a good price and nice room. My kids like the room. This was their first time seeing a kitchenette in a hotel room so they were really excited about it. They said they liked this hotel more than the other hotel we stayed at that had a pool lol.
Business response:
Sonny, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our well-appointed accommodations with a fully equipped kitchenette. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Thank you again! Sincerely, Hotel Management
They did not have the room we booked available at check in. Blamed Expedia for over booking. They did move us to a new room the 2nd day. Both rooms smelled bad and both air conditioners made weird noises. No vending machines or snack/ beverage purchase options. Dog in next room barked every time we came and left from our room. Staff was friendly.
Business response:
Thank you for sharing the specifics of your stay with us. We regret we were not able to accommodate you in the room of your choice and are sorry for the noise disturbance you encountered. We will also share your comments with our maintenance team regarding the concerns you had with the air conditioners and make sure the problem is resolved. On a positive note, we are happy you were pleased with the service our associates delivered. We encourage you to try us again in the near future. We are confident you will enjoy a better ... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 4.3 star rating with 2,082 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.