Extended Stay America - El Paso - Airport

Business response:

Carmen, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a relaxing experience and found us to be a good value. Also, thank you for your wonderful comments about our convenient location. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Reyna, we are glad you enjoyed your time at Extended Stay America and that you found us to be a good value. Please be assured that we are dedicated to the safety and comfort of our guests and are taking all steps necessary to effectuate that. We have expanded our cleaning practices with trusted disinfectants and cleaners, and all surfaces in the room and around the property are thoroughly cleaned. Our highest priority is that our guests have a relaxing stay and feel at home while here, so we are committed to your complete sa... read more

Business response:

We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management 

Business response:

We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We hope t... read more

Business response:

Rosie, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Name, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Angelica, we enjoyed seeing your excellent rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Victoria, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management