Extended Stay America - El Paso - West

Business response:

Dear Alvin, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Scott, thank you for staying at Extended Stay America. We are pleased to know how much you enjoyed your time with us, and we appreciate you mentioning our comfortable and spotless rooms. It is a pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Tony, thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused during your stay. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management 

Business response:

Dear Raymundo, thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbances. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Manuel, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Debabrata, thank you and your family for choosing to stay with us. We are glad you had a pleasant stay, except for a few concerns. We understand your disappointment and frustration when you realized the sofa bed in your suite was not comfortable. We have a variety of room configurations that may be more suitable for your needs the next time you stay with us. Although we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, still the room you occupied will be professi... read more

Business response:

Dear Moises, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management