Extended Stay America - Fairfield - Napa Valley

Business response:

Dear Tammy, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your door keys to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Kevin, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management 

Business response:

Dear Jose, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and found us to be of great value. However, we apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management