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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
CLEAN and COMFORTABLE! My husband and I came into town and stayed here. I was a great experience and very clean. The service at the desk was excellent and informative. No issues with this hotel!
Business response:
Latoya - Thank you for taking the time to post a review on your experience with us. We are so glad that you enjoyed your clean room and our friendly staff. Thank you again for your feedback. We hope to have you stay with us again in the future.
Good hotel for the price. Booked Expedia 2 1/2 star "name later" -- there were only 2 2 1/2 star hotels in that area -- we got the Extended Stay America - that is listed on Expedia as a 2 star hotel. Disappointed it was a full service 2 1/2 star as we "purchased" , but it was a good hotel. Misrepresented by Expedia.
Nice choice Travel for business. Will use again.
Business response:
I sincerely appreciate you taking the time to submit a survey in regards to your stay with us. I'm delighted to hear that you enjoyed your stay and that we were a convenient location suited for your business needs. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We look forward to welcoming you back in the future!
Nice, clean & comfortable Everything was great except my key stopped working 45 minutes before checkout. I was taking my things to car and was not able to get back into the room. This was a setback, but nice hotel
Business response:
Thank you for taking the time to post a review on your experience with us. I'm delighted that you enjoyed your stay with us overall; however, I do apologize that your key was malfunctioning at the end of your stay. I will be working with my maintenance staff to investigate and resolve this issue. Thanks again for your feedback. We hope to host you again in the future!
Recommend to stay here if plan is less than 2 days The hotel is specified as smoke free and that impressed me to select this hotel. But when I first open my room door I got very bad smell like someone just had smoke in that room and left the door closed for long time. I asked the receptionist and she initially said we don't have any other room and when I pressed her to provide another room then she went inside and asked her manager then she told me that she will be providing another room the same size and all. The second roo... read more
Business response:
Thanking you for taking the time to write a review about your stay with us. I do apologize about the fact that the first room you checked into had an smoke odor, though I am pleased to read that we were able to move you to another room that was to your liking. To prevent your experience from being repeated, we will be working to better enforce our non-smoking policy. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the... read more
Nice hotel close to mall We stayed here for two nights with our one year old and family dog and stay was absolutely comfortable. We stayed in king suite. Hotel staff was very courteous, at check in I requested the room either at top floor or at ground level but end of the hallway and they have no problem in taking care of that request. They gave us the room at ground level, end of the hallway. Also, we requested the late checkout and they accepted that too. The suite was pretty good, mostly clean, the only problem was the mi... read more
Business response:
Thank you for taking the time to write a review on your experience with us. I'm delighted to hear that you and your family enjoyed your stay. I'm also delighted to hear we were able to accommodate all of your requests. Still, I do apologize about the cleanliness of the microwave, and I appreciate you bringing that to my attention. I will work with my housekeeping staff and inspectors to make sure they are more careful moving forward. Thanks again for your review. We hope to see you again in the future.
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 4.4 star rating with 816 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.