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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff with a few minor issues Staff were helpful and friendly. The bathtub had a vent plate unscrewed and laying on the floor next to the bathtub.
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. We are glad to read that you liked our friendly associates, but we are sorry for the issue you had in your bathroom and the inconvenience it caused. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Good overall.....convenient centrally located Good overall....very nice rooms....spacious with stove, microwave, refrigerator and sink. Very spacious bathroom. Staff is at times hard to find but when I did find someone they were helpful to get me more towels. Near Texas house and Buddha restaurants. Close to mall. Not far more golds gym either...always need to work out when I travel. Overall very nice.
Business response:
Eddy, it was a pleasure having you as our guest at Extended Stay America. We are glad to know you were impressed with most aspects of our hotel, especially with our proximity to various places and your well-appointed room. Also, your feedback is of utmost value, and we will use it as a training tool to improve our customer service further. We hope you will make us your home again in the future. Sincerely, Hotel Management
Great place to stay Great place to stay. Spacious rooms. Great location. Very clean and quiet. Near mall and restaurants.
Business response:
Will, thank you so much for this awesome review. We are glad that everything went well during your stay and that the spacious rooms along with our terrific location helped in making your visit a memorable one. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
Business response:
Camille, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Good room bad advertising. Over all not bad. Nice large rooms full kitchen. Two issues for us were. Toilet did flush well in our room (it was the valve in the tank) second was I put in filters for breakfast and Extended Stay populated. After checking in I was informed that there was no breakfast barely continental. No juice cereal etc. I had my children so that was disappointing because that was one of the main reasons I picked there.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know you and your family enjoyed your overall visit and that you loved the kitchenette in your room. However, we are sorry our breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. It was good to have you here, and we hope you will give us another chance to provide you and your family with a better stay experience. Sincerely, Hotel Management
Great hotel!! There accommodating great location The place is a great place to stay at refrigerator stove microwave in the room and great for extended-stay great location convenient to restaurants in the mall I would highly recommend it
Business response:
Willie, thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and your well-appointed room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, General Manager
Not too shabby I spent a couple of nights here and was pleasantly surprised. For the cost, I felt it was adequate and I was happy with my stay.
Business response:
Stephanie, thank you for staying at Extended Stay America. We are delighted to read we exceeded your expectations and that you liked the value we offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
Bad Start, Nice Finish Our hotel stay started off bad but ended on a good note. They initially put us (me, husband, and 2 kids aged 2 and 14) in a room with no bathroom doorknob, a dirty carpet, no bathtub stopper, and a full size bed that was supposed to be a queen. When we complained they moved us to a room with a king size bed which was much cleaner and did not have the maintenance issues that the other room had. After that first night in the horrible room, our stay got much better. The pool was nice, the exercise room wa... read more
Business response:
Erica, we apologize for the problems you encountered with your first room and regret the inconvenience caused. However, we are happy that our staff did their best and assigned you another room. Nonetheless, we have discussed your comments with our team, and we have altered our procedures so this does not happen again. On a positive note, you liked our convenient location. Thanks for choosing Extended Stay America - Fayetteville - Cross Creek Mall. We look forward to hosting you and your family again soon. Sincerely, General... read more
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,237 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.