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Extended Stay America - Findlay - Tiffin Avenue
- Hotels
- Findlay, OH
About this business
Location details
2355 Tiffin Ave., Findlay, OH, 45840, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pool was closed for no real reason and no discount was offered
Business response:
Dear Andrew, Thank you for the feedback. We acknowledge any disappointment resulting from the pool's closure and apologize for any inconvenience and frustration this may have caused. Thank you for bringing this to our attention and also for your patience. It was a pleasure having you as our guest, and we endeavor to ensure that your future stays in the area are flawless.Sincerely,Hotel Management
They don’t clean the room was discussing
Business response:
Dear Jay, We appreciate you staying with us and reviewing your experience. After reading your feedback about our housekeeping team not visiting your suite, we regret knowing we may have missed a vital communication step during check-in. Our housekeeping service is conducted for guests staying more than eight nights to respect the privacy of our guests. However, we are always happy to provide this service at your request for a minimal fee. Your feedback is essential to us and has been shared with our front desk staff to ensur... read more
Not the best The room was ok. Except for the gross brown stains on the mattress on the hide a bed. Also the bloody pus looking like stain on the pillow case. It was down into the pillow so the pillow case was not changed. The breakfast was dull. Only muffins, granola bars and oatmeal packets. The only beverage options were coffee,tea and hot cocoa. No juice or milk for the kids. Fresh fruit would of been nice. The pool was ok. The kids had fun.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. We appreciate your feedback regarding the things you enjoyed during your stay and the areas where we can improve. We apologize for the oversight in housekeeping and for not meeting your expectations with the breakfast option. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. Your feedback will be shared with the appropriate leaders so they know our guests' w... read more
One of or rooms had bed bugs and they had to move rooms the guy has bites all over him ! My room had hair all over the shower
Business response:
Dear Jarrett, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Staff was great but the other guests not so much. The staff is great. My somewhat negative experience was not their fault. We arrived and our 1st room reeked what I thought was weed smoke. The staff claimed it was the burner on the stove that was cleaned recently. They moved us to the room next door. Lamp was broken so we switched it out. Not a big deal. About 2am the weed smell creeped into our room keeping us up all night. 2nd night was better. Again the staff was more than accommodating. The "grab and go" breakfast was ju... read more
Business response:
Jonathan, thank you for sharing the specifics of your visit. We are disappointed to learn that the actions of other guests affected your time with us. We sincerely apologize for the inconvenience this caused and are grateful for your patience regarding the same. On a positive note, we are happy you were pleased with the service provided by our associates. We will surely share your compliments with them. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Disappointed Advertised with breakfast & hotel and had neither. A little disappointing in why it is advertised this way.
Business response:
Thank you for taking the time to review your stay with us. We are also sorry for your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this information has been provided by them. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
TERRIBLE Never stay here again. False advertising even after I made a telephone call to the hotel to verify the pool was open, it wasn't! I was trying to find a hotel with a pool for rehab after full double knee replacement surgery. THEN we went to the room and there was cigarette smoke when it was a non-smoking room. IF I hadn't already paid upfront I would have left. I would LOVE a refund!!
Business response:
Cindy, thank you for sharing your review. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. Also, we apologize for the issue you had in your suite. We have taken note of your comment and have shared it with the housekeeping team to be more diligent going forward. We hope you are feeling better now and hope to see you again in the fu... read more
Frequently asked questions about Extended Stay America - Findlay - Tiffin Avenue
How is Extended Stay America - Findlay - Tiffin Avenue rated?
Extended Stay America - Findlay - Tiffin Avenue has a 4 star rating with 856 reviews.
When is Extended Stay America - Findlay - Tiffin Avenue open?
Extended Stay America - Findlay - Tiffin Avenue is open now. It will close tomorrow at 12:00 a.m.