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Extended Stay America - Findlay - Tiffin Avenue
- Hotels
- Findlay, OH
About this business
Location details
2355 Tiffin Ave., Findlay, OH, 45840, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We chose this hotel because of the room setup - tv area separate from beds is a must with a toddler. We also chose it because the site advertised an indoor pool and free breakfast, but both were unavailable due to COVID-19.
Business response:
Thank you for your review. We are sorry for the unpleasant stay you had with us and regret your disappointment with some of our amenities not being available during your visit due to the current circumstances. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Horrible. Not worth the money. Room was filthy and no way to clean it. Not even paper towels, or soap in the room. Had to go to the front office for everything. Carpet was disgusting. Sofa bed and bed mattresses were unbelievably uncomfortable. Room smelled. Towels were clearly stained. No linens for sofa bed. Had to go to front desk for towels, soap, linens, coffee pot. Everything. It was more work than it was worth. Spiders and bugs throughout room. Furniture (table) was broken and wobbly. We will never stay here again.
Business response:
Sally, although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance and housekeeping issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well-maintained. Our guests deserve a clean, well-kept, and comfortable suite while staying with us. We truly apologize you did not have a satisfying experience during your stay, and we are certain your next visit will be a... read more
The room smelled and the room never got cleaned for the 5 days I was there, I had to go to give them my dirty towels and get clean towels. I told the front desk why the rooms were not cleaned and she said that they don’t clean the rooms. Very bad there was no breakfast. It was expensive for a hotel like that
Business response:
Amira, thank you for being our guest. We are sorry for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Front desk staff were nice enough, but the place was really dirty — dirty sheets on pullout bed in our room and in the room of people we were traveling with, loose dirt on carpets, dirty tub and sink. The pool was out of order and breakfast likely only served a small percentage of the guests. I don’t count granola bars as breakfast.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
I chose this hotel because of kitchen facilities. But I was surprised that I had to request for utensils pots and pans and plates which were delivered in 2 boxes to our room and I had to unload them and put them in the cupboards. Then I was told the boxes had to be returned downstairs! I’ve never seen this elsewhere before! I don’t stay at a hotel to do more work after a long trip. I would not recommend this place to others. Just stay at a regular hotel or find another suites hotel. Even the breakfast that was included was s... read more
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and well-maintained hotel with a friendly staff at a good value. We hope to welcome you back soon! Sincerely, Hotel Management
The breakfast was extremely limited and not well done. The pullout bed was terrible so we had to change rooms. The refrigerator did not work. The bathroom accessories were extremely limited, a small shampoo and 2 tiny bars of soap.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The billed me twice for the same night. Check your statement. They did the same thing to my coworker who was staying their as well.
Business response:
Our goal is to provide every guest an exceptional stay, and we are sorry this was not your experience. The incident you mentioned is not representative of our usual performance, and we regret falling short of your expectations. Please reach out to us so we can review your bill and assist you further. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Had itenarary and supposed to be booked. Get to the hotel no room. After showing confirmation number still no room. Overbooked the hotel. Nothing available - worst customer support, she had no clue and was not helpful. Do not use Expedia this is the 2nd time this has happened to me
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Findlay - Tiffin Avenue
How is Extended Stay America - Findlay - Tiffin Avenue rated?
Extended Stay America - Findlay - Tiffin Avenue has a 4 star rating with 856 reviews.
When is Extended Stay America - Findlay - Tiffin Avenue open?
Extended Stay America - Findlay - Tiffin Avenue is open now. It will close tomorrow at 12:00 a.m.