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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked everything except the fact that the room i wanted wasnt available, i knew i would be late. I sent an email, but i guess that doesnt matter, and i traveled all the way from Ga. I almost didkt have a room. But luckily the manager worked something out. But i dont think its right that they gove your room away instead of making a courtesy call to check and see.
Business response:
Thank you for taking the time to review your stay. We are sorry for the reservation issues you encountered while you were here. Please be assured that we're investigating this situation to see what went wrong, and we will be taking extra care to avoid this in the future. On a positive, we're glad to know you our associate was able to find a way to accommodate you. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The room that we stayed in was super clean and it overall was a very comfortable space. Checking in was so easy and the staff were all very nice and helpful. I will be coming back!!!
Business response:
Sabrina, thank you for reviewing your stay with us at Extended Stay America. We're glad to know you loved your well-maintained room and that you were impressed with the service provided by our front desk associates. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Clean spacious and safe. As in all of your properties, internet is very weak .
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. Your feedback regarding the Wi-Fi will be shared with our service provider. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Service was not good and the help is lost the place smells
Business response:
Russell, thank you for choosing to stay with us. We apologize for the service and odor issues you encountered while you were here. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We have also shared your concerns with our housekeeping team, and we’re working with them to remove the smell from our property. We hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Clean rooms and comfortable bed. Could have had more ice available.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that you were pleased with your bed. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Business response:
Alain, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.