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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in and was told my reservation was moved to the hotel across the street because they overbooked. After the first day, I received a call about my departure time because staff saw my personal belongings were still in the room so I had to remind them my reservation was for 2 nights. We came back to the hotel later on that day and it wasn’t cleaned nor did we receive fresh towels and when we called the front desk we were told that housekeeping only comes once a week and that we would be charged if we wanted extra towels.... read more
Business response:
Thank you for your review. We apologize for the reservation issue you had and the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams to make sure future guests do not face the same issues. Kindly note, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and comp... read more
Fire alarm hotel Stink room (339), occasional fire alarms, constant issues with room keys.
do not waste your time save yourself the headache and go somewhere where you can at least find a manager when something do go wrong and it will
Unhappy!!! Got what u paid for. Wasn’t happy won’t stay there again. Not even soap or lotion? Thank goodness there was a Walmart close by.
Business response:
Jennifer, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Was assigned a room only to find someone was already assigned that room. No coffee maker in room. Would be great if there was two benches out front
Business response:
Thank you for being our guest. We apologize for the service issues you encountered and the inconvenience it caused. Your feedback will be shared with our front desk team do that they are more diligent going forward. Please know, coffee maker for your suite is available at the front desk upon request. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.