This profile has been claimed by the business owner or representative.
Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Don’t waste your money Very disappointed. We have stayed at Extended Stays before in Orlando and it was not like this. When we arrived the desk clerk was very short and to the point. No personaility at all. No place for truck parking. The clerk told us to park in the fire land. Got to our room and had no bath towels, damp floor, stickiness on the night stands, used q tips in the bathroom drawer along with other trash, and only a partial roll of toilet paper. It was late so I cleaned up the room so we could sleep as we only h... read more
Business response:
Angie, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your concerns have been shared with the appropriate team members, so we can take necessary actions to prevent these issues from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
This place was dirty, smelly, and overall a disgusting hotel. I would never recommend to anyone to stay there. The front desk staff guy seemed high as a kite. Bad! Bad! Bad!
Business response:
Chris, thank you for reviewing our hotel. Please accept our apologies for the cleanliness issues you experienced during your stay. We have discussed your feedback with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope to have another opportunity to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Clean ... good condition Kitchen had NO glasses, cups, utensils etc... called desk at 9pm and told I had to come down and pick up because they couldn’t leave the desk. Room never cleaned, towels replaced second day of stay
Business response:
Ray, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Terrible There was no record of my reservation that I had made 2 weeks prior. We were given dirty silverware to use. There was granola bars for breakfast which the last time I knew was not the definition of continental breakfast. They wanted to charge me another $85 at checkout and when I asked for what the woman at the desk couldn't tell me what for. I asked for her manager to give me a call to tell me what it was for and she never called me. It was a terrible experience. I will never stay there again.
Business response:
Please accept our sincerest apologies for the difficulties you experienced during your stay and regret the inconvenience it caused. We are reviewing your feedback with our front desk team so we can redouble our efforts to better serve our guests. We appreciate your patronage and would welcome an opportunity to restore a favorable impression the next time you are in our city. Sincerely, Hotel Management
It was ok nice an clean experience will visit again as long the prices are reasonable
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you liked our well-kept property and affordable rates. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Fishkill trip I wish the breakfast was a little bit better. None of the coffee creamers worked, and when I asked for help, it seemed like it was a big bother for the woman behind the front desk. In addition, the breakfast bars were absolutely stale & I had to throw them out, me with nothing at all to eat. It put a real damper on the stay, which was very good until that point.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had with regards to our grab-and-go breakfast and that it was not up to your expectations. Your feedback has been discussed with our Brand Leaders to enhance our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
It is the worst experience after paying that much. The breakfast was uncooked oatmeal and sugary muffins with a bitter coffee
Business response:
Zelele, we know how important it is to start your day off right with a good breakfast, so we are sorry our grab-and-go breakfast was not well prepared. We will certainly share your feedback with the appropriate team to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.